2% of tree services have a review from the last year that says nobody answered.

1. “Thanks for calling [your business], this is the front office. How can I help?” Name first. They called you, not a call center.
2. “What's going on?” Then let them finish.
3. One qualifying question: “Is it on a structure or a power line?”
4. Two times, not an open question: “I can look at it Tuesday at 8 or Wednesday at 3.”
5. “What's a good name and number, in case anything changes?” Then confirm it by text before you hang up.

How many tree services have a review about not answering the phone?

In our scan of 99 independent tree services across 8 US metros, 2 (2%) had at least one review of 3 stars or fewer in the last 12 months saying the caller couldn't get through, never got a callback, or was brushed off by the front desk. Reviews undercount it: most callers who can't get through don't write anything.

What does one missed call cost a tree service?

Using an estimated average job of $900, one missed call a week that becomes a lost job is $46,800 a year. Your number may be higher or lower; the arithmetic is the same.

What should a front desk say when a homeowner calls a tree service?

Answer with the business name, let the caller say what's going on, ask one qualifying question (“Is it on a structure or a power line?”), offer two specific times instead of an open question, then take a name and callback number and confirm by text.

Can Sockly answer as a tree service?

Yes. Call 470-280-8910 and say your business name; it answers as you in about 30 seconds. On your real number it answers every call 24/7, books on your calendar, texts you the summary and callback number, and confirms the customer by text. First month free, $0 setup, then $997 a month for up to 500 calls.

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