Privacy Notice

When you request an audit, book a call, or create an account, we receive the contact and business information you submit.

For a permissioned phone audit, we also receive number-verification status from our verification provider and retain the authorization text, scope, timestamp, IP address, and browser information used to prevent abuse and document the request.

If a business activates product testing, the service may process call, text, chat, appointment, lead, and payment-status information needed for that test. Calls may be recorded or transcribed only when the configured workflow and required disclosure permit it.

Our website may receive basic device, browser, referral, and interaction data through hosting, analytics, and advertising tools.

We use submitted information to respond to requests, evaluate launch fit, provide and secure accounts, operate configured workflows, diagnose failures, prevent abuse, and maintain required business records.

Please do not submit medical records, health information, payment-card numbers, government identifiers, or other sensitive data through the public audit and booking forms. Regulated-healthcare workflows are not currently offered through the private launch program.

Depending on the feature used, information may be processed by infrastructure, database, communications, AI, calendar, payment, analytics, and scheduling providers acting for Sockly or the participating business.

Those providers receive only the information needed for the configured function. Their own terms and privacy notices may also apply when you connect an account or use an embedded service.

Callers are asked for permission before a business using Sockly sends them text messages; how that consent is collected is described at sockly.ai/sms-consent. Message frequency varies, and message and data rates may apply.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers that deliver the messages.

We retain information only while it is reasonably needed for the requested service, testing, security, dispute resolution, or legal obligations. Retention can vary by data type and connected provider.

We use administrative and technical safeguards appropriate to the product stage and data involved. No internet service can promise absolute security.

You may request access, correction, or deletion by emailing hello@sockly.ai. Some records may be retained when legally required or needed to prevent fraud and resolve disputes.

Text recipients can reply STOP to any message to opt out, or HELP for help. Browser controls can limit cookies, though some account or scheduling functions may then be unavailable.

We may update this notice as the product and provider stack change. Material changes will be reflected on this page with a new effective date.

Questions about this notice or a data request can be sent to hello@sockly.ai.