Sockly
Terms of Service
Effective August 23, 2026
Service scope
Sockly provides configurable front-office software for business calls, messages, scheduling, follow-up, and related workflows. The activated scope, connected providers, included call capacity, and support level are the ones shown in checkout or in your signed order. Multi-location rollout is not self-serve and requires a written activation review before checkout.
Permitted use
You may use the website and any approved test account for lawful business evaluation. You may not probe other tenants, bypass access controls, interfere with communications, upload unlawful content, or use the service to mislead, harass, or impersonate a person.
Restricted workflows
Do not use Sockly for medical records, health information, emergency dispatch, legal advice, financial advice, or another regulated or safety-critical workflow unless Sockly has accepted that use in a separate written agreement. The service is not a replacement for emergency services.
Business responsibilities
A participating business is responsible for the accuracy of its hours, prices, policies, routing numbers, intake questions, and connected-account permissions. It is also responsible for required notices and consent relating to calls, recordings, messages, and customer data.
Permissioned phone audits
You may request an automated phone audit only for a business line you control and are authorized to test. Number verification does not replace your authority. If accepted, the authorization covers only the disclosed test plan, no more than nine calls, and seven days. You may not use the audit to target a competitor, harass a third party, impersonate a customer, or create a real appointment or purchase.
Third-party services
Calendar, communications, payment, scheduling, hosting, database, and AI providers may be required for a configured workflow. Their availability and terms are outside Sockly's control. A connected-provider failure may prevent an action from completing.
Commercial terms
Subscriptions are charged at checkout. The selected billing interval, included call capacity, and price appear in checkout or the signed order. The 30-day guarantee clock does not begin until provider-confirmed activation. Sockly does not add overage fees or move an account to another plan automatically. If usage outgrows the selected plan, calls remain live through the current paid period while the parties agree on the right plan before renewal.
30-day money-back guarantee
The first subscription payment is eligible for refund when the authorized business account owner requests cancellation and a refund within 30 calendar days after provider-confirmed activation. An approved refund returns to the original payment method. The guarantee does not promise a performance threshold, applies once per organization unless a signed order says otherwise, and does not refund separately approved third-party or custom implementation charges.
No unverified promises
Sockly does not guarantee customer results, uninterrupted availability, a particular answer time, a specific integration, or suitability for a regulated use. Estimates are not collected revenue and must remain labeled separately.
Changes and contact
These terms may change as the service evolves. The current version and effective date will remain on this page. Questions can be sent to hello@sockly.ai.
Questions, cancellation requests, and guarantee requests can be sent to hello@sockly.ai from the account owner's email address.