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Sockly's AI medical answering service handles patient calls instantly — scheduling appointments, triaging emergencies, and capturing refill requests 24/7. HIPAA compliant. No per-minute fees.
Average answer time
HIPAA compliant
Coverage included
End-to-end encryption, secure PHI handling, audit trails, and BAA included. Your patients' data is protected to the highest standards.
AI assesses caller symptoms, identifies emergencies like chest pain or difficulty breathing, and routes urgent calls to your on-call physician or directs to 911.
Books, reschedules, and confirms appointments directly in your EHR or scheduling system. Patients get instant confirmation.
Captures medication details, pharmacy info, and patient verification — then sends structured refill requests to your clinical staff.
Handles after-hours calls without surcharges. Routes true emergencies to your on-call physician while handling routine calls independently.
| Feature | Sockly | Traditional |
|---|---|---|
| HIPAA compliance | Fully compliant with BAA | Varies by provider |
| Emergency triage | AI-powered symptom assessment | Basic script reading |
| Appointment scheduling | Books into your EHR/calendar | Message-taking only |
| Prescription refills | Structured refill request to team | Takes message |
| After-hours coverage | Included 24/7 | $1.50–$2.00/min surcharge |
| Patient wait time | Under 1 second | 1–5 minutes on hold |
| Monthly cost | $1,500 flat | $1,500–$3,000+ |
| Bilingual support | 50+ languages included | Extra cost |
+ $2,500 one-time setup (we configure everything)
See how many patient calls your practice is missing and what it's costing you. Free audit takes 2 minutes.
Or call our AI demo line
(650) 460-3885