The Problem
'What are your hours?' 'How much does it cost?' 'Do you take my insurance?' 'Where are you located?' Your team answers these same questions over and over, all day long. It's monotonous, time-consuming, and prevents them from doing higher-value work. Meanwhile, after-hours callers can't get answers at all. You need a way to answer common questions automatically without sacrificing quality.
What This Costs You:
- Staff spend 40-50% of call time answering repetitive FAQs
- After-hours callers can't get answers to simple questions
- Inconsistent answers across different staff members
- High staff turnover means constant retraining on FAQ answers
- Website FAQ pages don't work—customers prefer to call
The Sockly Solution
AI That Answers Every FAQ Instantly, 24/7
Sockly handles all common customer questions autonomously using your custom knowledge base: hours, pricing, services offered, insurance accepted, location and directions, policies, payment options, and more. Answers are instant, accurate, and consistent. For questions Sockly can't answer, it collects the question and offers callback or transfer to staff. Your team focuses on complex issues while Sockly handles the routine FAQs.
How It Works:
- 1Configure Sockly with your business information: hours, services, pricing, policies, locations, etc.
- 2When a caller asks a question, Sockly searches its knowledge base and provides an instant answer
- 3Complex or multi-part questions: Sockly handles them conversationally, asking follow-ups as needed
- 4For questions outside the knowledge base: Sockly says 'Let me connect you with someone who can help' and transfers
- 5Alternatively, Sockly offers: 'I can have someone call you back about that. When works best?'
- 6All FAQ calls logged with question asked and answer provided for quality review
- 7You can update the knowledge base anytime to add new FAQs or modify answers
Real-World Example: Urgent Care Clinic
QuickCare Urgent Care receives 80-100 calls per day. Before Sockly, their receptionist spent 60-70% of her time answering the same 15 questions: hours, insurance accepted, wait times, services offered, location, and pricing.
Before Sockly
Caller: 'What are your hours?' Receptionist: 'We're open 8 AM to 8 PM daily.' Caller: 'Do you take Blue Cross?' Receptionist: 'Yes, we accept Blue Cross.' Call ends. This exact interaction happens 25-30 times per day, consuming 2-3 hours of receptionist time. After 5 PM, these callers reach voicemail and never get answers.
After Sockly
Same caller: 'What are your hours?' Sockly: 'QuickCare is open 8 AM to 8 PM every day of the week, including weekends and holidays.' Caller: 'Do you take Blue Cross?' Sockly: 'Yes, we accept Blue Cross Blue Shield and most major insurance plans. Would you like to book an appointment?' Caller: 'Yes.' Sockly books appointment. Total time: 90 seconds. This happens 30 times per day without ever reaching the receptionist.
Impact:
QuickCare's receptionist now handles 70% fewer calls (only complex or unique questions reach her). Her time freed up: 20 hours/week. She now focuses on patient check-in, care coordination, and complex insurance issues. After-hours FAQ calls (previously voicemail) now get instant answers 24/7, increasing after-hours appointment bookings by 48%.
Key Benefits
Instant Answers
Zero hold time for FAQ calls. Sockly provides accurate answers in under 5 seconds.
24/7 FAQ Support
Answer questions about your business at 2 AM Sunday just as easily as 2 PM Tuesday.
Consistent Answers
Every caller gets the same accurate information. No variance based on which staff member answers.
70% Fewer Routine Calls
Staff only receive calls that actually require their expertise. Focus on high-value interactions.
Custom Knowledge Base
Configure Sockly with your specific business information. Easy to update as your business changes.
Natural Conversation
Not robotic menu trees. Sockly handles complex, multi-part questions conversationally.
Our receptionist was answering the same 15 questions 60 times a day. It was soul-crushing and a waste of her skills. Sockly now handles all routine FAQs 24/7, and she focuses on complex patient needs. We freed up 20 hours per week of her time and our after-hours appointment bookings are up 48%.
Result: 70% fewer routine calls, 20 hrs/week saved, 48% after-hours booking increase
Stop Answering the Same Questions All Day
Calculate how much staff time you're wasting on repetitive FAQs—and how Sockly can handle them all.
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