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Sockly adapts your phone greeting based on time of day, day of week, holidays, and special events. 'Good morning' at 9 AM, 'Happy holidays' in December, 'We're closed but can help you' after hours. Your AI receptionist always says the right thing at the right time.
Create a personalized caller experience with time-based dynamic greetings. Set different messages for morning, afternoon, and evening. Configure special greetings for weekends, holidays, business closures, or promotional periods. Sockly automatically switches between greeting scripts based on your schedule, ensuring callers always receive relevant, contextual information. You can also set location-based greetings for multi-location businesses or seasonal messages for businesses with changing hours. All greetings support variables like caller name (for known customers), time of day, and custom fields.
Screenshot: /images/features/custom-greetings-schedule.png
Clinic uses different greetings for business hours, lunch break, after-hours, and holidays
Result:
Reduced confusion about office hours and improved caller satisfaction by 45%
Store promotes seasonal sales in phone greeting during November-December holiday season
Result:
Generated additional $47K in holiday sales from phone callers mentioning the promotion
Firm sets professional morning greeting and warmer afternoon greeting to match office atmosphere
Result:
Clients reported feeling more connected and appreciated, improving client retention
In your dashboard, go to Greetings → Add Time Rule. Select time ranges, days of week, or specific dates and write your custom greeting.
Yes! Set up holiday greetings, promotional messages, or closure announcements weeks or months in advance.
Sockly uses priority rules — more specific rules (like 'Christmas Day') override general rules (like 'weekends').
Yes. For recognized phone numbers, you can include the caller's name in the greeting (e.g., 'Good morning, John').
Greeting updates are live within 30 seconds of saving your changes.
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