Quick Answer
PetsApp and Otto are both client communication platforms for vet clinics. Otto publishes a price range of $350-$1000+/mo and includes VoIP phones through its partner Axion. PetsApp gives a quote in a 30-minute demo and offers a free pet-owner app. Neither site describes an AI that answers your phone and books the visit.
Our data: how often callers can't get through
From Sockly's own scan of Google Maps reviews of independent businesses (chains removed), updated November 3, 2026. A business counts when a review from the last 12 months says the caller couldn't get through, never got a call back, or was treated badly at the front desk.
| Trade | Businesses checked | With a recent complaint | Share |
|---|---|---|---|
| veterinary | 94 in 9 metros | 8 | 9% |
Not every caller who gives up leaves a review, so these are floor figures. Method and full data: missed-call research.
We read both companies' pricing pages on November 10, 2026. Everything below comes from those two pages, not from sales calls or review sites. Where a page is silent on something, we say so instead of guessing.
Where PetsApp wins
PetsApp's app is free for pet owners, so there's nothing for your clients to pay to message you. 2-way chat, Scribe, reporting and push notification campaigns come standard. The quote is built from 3 things: how many locations you have, which features you turn on and how many full-time veterinarians you employ. That means a 2-vet clinic isn't priced like a 12-vet hospital. WhatsApp, loyalty plans, wellness plans and cobranding are options you can add.
Where Otto wins
Otto puts a number on its site: $350-$1000+/mo, and it says many clinics qualify for special pricing. Its Flow plan is one monthly price locked in for a year. Otto names the practice systems it writes back to: Cornerstone, Neo, AVImark, Pulse/eVet, ezyVet and Impromed. VoIP phones come through its partner Axion at no added cost from Otto, with send to voicemail and a text when you can't answer. Text-to-pay and pre-appointment deposits are listed, and AI Scribe Solo is sold separately from $49/mo with the first 21 days free.
What neither one does
Neither page describes an AI that picks up your main line, talks to the caller and books the visit. PetsApp's pricing page doesn't mention phones at all. Otto's phone features stop at voicemail, a text-back and AI transcripts of calls you already took. That gap is real: when we read the public reviews of 94 veterinary clinics in metro Atlanta and Dallas, 8 (9%) had a recent one about a call that went nowhere.
How to decide
If your pet owners live in an app and you want chat, loyalty plans and payments in one place, book the PetsApp demo. If you want a published price, phones in the same package and write-back to the practice system you already run, start with Otto. If your real problem is the phone ringing while every tech is in an exam room, neither one fixes that alone. Count last month's voicemails first. Sockly answers on the first ring as your clinic, sends urgent calls to your on-call vet's cell, books routine visits on Google Calendar or Outlook and texts your team the details. It gives no medical advice and it doesn't write into your practice system.
PetsApp, Otto and Sockly: what each is, what it costs and whether it answers the phone
| Vendor | What it is | Published price | Answers phone calls |
|---|---|---|---|
| PetsApp | Client communication app: chat, booking, payments | Not published (quote in a 30-minute demo) | Not described on its pricing page |
| Otto | Client communication platform: 2-way texting, forms, reminders, AI scribe | $350-$1000+/mo | VoIP phones through partner Axion with voicemail and text-back, plus AI call transcripts |
| Sockly | AI front office, set up for you | $997/mo for up to 500 calls, $0 setup | Yes, first ring, day or night |
From otto.vet/otto-plans, petsapp.com/pricing and Sockly's own pricing, checked November 10, 2026. Otto says many clinics qualify for special pricing. Ask each vendor about anything its page doesn't describe.
Frequently Asked Questions
How much does PetsApp cost?
PetsApp doesn't publish a price. Its pricing page says the quote depends on your number of locations, the features you turn on and your number of full-time veterinarians, and you get it in a 30-minute demo.
How much does Otto cost?
Otto's plans page says pricing ranges from $350-$1000+/mo and that many clinics qualify for special pricing and discounts. AI Scribe Solo is sold separately, starting at $49/mo.
Does Otto answer the clinic's phone?
Otto offers VoIP phones through its partner Axion. The plans page lists send to voicemail, a text message when you can't answer and AI phone transcripts. It doesn't describe an AI that talks with the caller.
Can Sockly run next to PetsApp or Otto?
Yes. Sockly takes the phone line and the app keeps doing chat, reminders and payments. Sockly is $997 a month for up to 500 calls with $0 setup, and right now it's 2 months for $997, month two on us.
Say your clinic's name and hear it pick up. Call 470-280-8910.
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Related Resources
Published: November 10, 2026
Last Updated: November 10, 2026