Quick Answer
In our scan, 772 of 7,299 US law firm listings had at least one review saying calls went unanswered or were never returned. That's 10.6%, and 329 firms got one in the last 12 months. TX was highest at 15.8%. Personal injury firms ran higher than other practices.
Callers who can't reach a lawyer rarely leave a voicemail and wait. They call the next firm on the list. When they do write a review about it, the review sits on the firm's Google profile where the next prospective client reads it. We counted those reviews.
What we found
7,299 law firm listings came up when we searched "personal injury lawyer" and "law firm" in 477 US cities. 772 (10.6%) had a review of 3 stars or fewer saying the firm didn't answer, didn't return calls, or let a promised callback slide. 329 (4.5%) had one dated within the last 12 months. Another 487 firms had a front-desk complaint: rude, hung up, or left on hold.
- Personal injury firms: 537 of 4,416 (12.2%).
- Other law firms: 235 of 2,883 (8.2%).
- Highest state: TX, 118 of 748 (15.8%).
- Lowest state with 150+ firms: MN, 11 of 172 (6.4%).
Why it matters for intake
A missed call at a law firm is usually a new matter, not a status check. The caller has just been in a wreck, served, or arrested, and they want a person now. The firms with these reviews aren't careless; their staff are in court, on another line, or gone for the day when the call comes.
What Sockly does about it
Sockly answers the firm's existing number on the first ring, day or night, in the firm's name. It asks your intake questions, books the consultation on your calendar and texts the attorney a summary within a minute. It's set up for you, live this week, at $997 a month for up to 500 calls, $0 setup.
Method and limits
We read public Google Maps reviews between November 1 and 7, 2026. Listings whose reviews couldn't be read were dropped, as were national brands and listings with more than 1,500 reviews. A state is shown when we checked at least 150 firms there. Most callers who give up never write a review, so the real rate is higher.
Law firms with a review saying calls weren't answered or returned, by state (150+ firms checked)
| State | Firms checked | With a no-answer review | Share | Within 12 months |
|---|---|---|---|---|
| TX | 748 | 118 | 15.8% | 48 |
| NC | 497 | 62 | 12.5% | 23 |
| IN | 245 | 30 | 12.2% | 12 |
| WA | 234 | 28 | 12% | 11 |
| PA | 201 | 23 | 11.4% | 11 |
| IL | 290 | 31 | 10.7% | 10 |
| WI | 190 | 20 | 10.5% | 7 |
| GA | 524 | 55 | 10.5% | 21 |
| CA | 649 | 65 | 10% | 28 |
| OH | 322 | 32 | 9.9% | 18 |
| CO | 258 | 25 | 9.7% | 11 |
| MA | 180 | 17 | 9.4% | 4 |
| AZ | 277 | 26 | 9.4% | 9 |
| NJ | 288 | 27 | 9.4% | 16 |
| TN | 295 | 26 | 8.8% | 8 |
| MI | 298 | 26 | 8.7% | 11 |
| VA | 310 | 27 | 8.7% | 15 |
| FL | 696 | 60 | 8.6% | 29 |
| MO | 237 | 20 | 8.4% | 8 |
| NY | 324 | 27 | 8.3% | 17 |
| MN | 172 | 11 | 6.4% | 7 |
Source: Sockly's own scan of public Google Maps reviews of US law firm listings, scanned November 1 to 7, 2026. National brands and listings with more than 1,500 reviews removed. These are floor figures: the scan reads the lowest-rated reviews and keyword matches, not every review.
Frequently Asked Questions
Why are Texas law firms highest?
118 of the 748 Texas firms we checked had a no-answer review. Dallas-Fort Worth alone had 46 of 230. Big personal injury markets mean more calls per firm, and more of them land when staff are already busy.
Does this count firms that were just busy one day?
It counts a firm once if any low-star review says calls weren't answered or returned. One review is enough to be counted, because that review is what the next caller reads.
Can I see my own firm's reviews this way?
Yes. Search your firm on Google Maps, sort reviews by lowest rating, and read the 1 to 3 star ones for 'call back', 'voicemail' and 'never answered'.
Call 470-280-8910 and say your firm's name to hear it answer as you.
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Related Resources
Published: November 7, 2026
Last Updated: November 7, 2026