Quick Answer
A property management AI answering service sorts every call: maintenance emergencies (no heat, flooding, lockout, gas smell) go to the on-call tech right away; routine requests are logged with unit and photos requested by text; leasing calls get qualified and booked for showings; owner calls go to the manager. Every call is summarized by text.
A missed emergency call at 2 a.m. can become water damage across two units. A missed leasing call is a unit that stays empty another week.
Emergency vs routine
Write the emergency list once; the line follows it every time:
- Emergency: flooding or active leak, no heat in winter, gas smell (tell them to leave and call the gas utility), lockout, fire or security issue.
- Routine: appliance not working, slow drain, pests, noise complaints.
- Leasing: unit of interest, move-in date, income and pets, then book the showing.
Owner and vendor calls
Owners and vendors get routed or messaged to the manager by name, with a summary.
Frequently Asked Questions
Can it create work orders in AppFolio or Buildium?
Sockly texts and emails a summary of every request. Ask us about your property software before you sign; we'll say plainly whether it connects.
Spanish-speaking tenants?
Sockly answers in English and Spanish.
Call 470-280-8910 and say your company's name to hear a maintenance call sorted.
Ready to Never Miss Another Call?
Live on your number this week. $997/month for up to 500 calls, $0 setup, 30-day money-back guarantee.
Get it on your numberOr hear it first: call 470-280-8910 and say your business name.
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Published: November 4, 2026
Last Updated: November 4, 2026